Are you the go-to person when network and security challenges escalate beyond the ordinary? Do you thrive on dissecting complex security incidents, fine-tuning network performance, and leading disaster recovery efforts? If you have a deep understanding of cybersecurity, network operations, and disaster recovery, coupled with a passion for designing resilient IT infrastructures, then Snap Tech IT has the perfect role for you!

Location: Cumming, GA & Tempe, AZ
Status: Full-Time, Employee
Relevant Work Experience: 5+ Years
Hours: Monday – Friday, 8am-5pm

Salary: $65,000 to $95,000 per year

Are you ready to advance your IT career to the next level?

As a SOC Engineer at Snap Tech IT, you’ll play a pivotal role in our Security Operations Center (SOC), taking on the most challenging network, security, and backup tasks. You’ll be the escalation point for complex issues that go beyond routine troubleshooting, providing expert-level support and ensuring the security and performance of our clients’ IT environments. If you are passionate about technology and excel in high-pressure situations, we want you on our team!

We are actively hiring for this position at any of our office locations:

(Tempe AZ or Cumming GA) to serve clients globally.

We want candidates who:

• Have significant experience in both network operations and cybersecurity.
• Possess a deep understanding of security frameworks, penetration testing, and risk management.
• Are adept at handling complex technical challenges and leading resolution efforts.
• Thrive in a expert-team environment but can also take the lead on critical projects.
• Are committed to continuous learning and staying ahead of industry trends.

Complete the following with your application for priority processing:

Thank you for your interest in the Security Operations Center (SOC) Engineer role at Snap Tech IT. It is important to our culture to engage with new talent and understand how we can best communicate in the interview and provide insight in their employment development. Please click this link and take 7-8 minutes to complete this simple 2 question survey, along with submitting your application. Applicants who complete the survey will be given priority in the interview process.

Click here to take the Survey

What will you do?

• Conduct penetration and vulnerability testing, along with managing client networks, applications, and systems to proactively identify and address security weaknesses.
• Contribute to IT Discovery and Risk Assessments by offering expert security insights and tailored recommendations
• Regularly review and update security policies to ensure they reflect the latest best practices and compliance requirements.
• Conduct periodic reviews of risk matrices to assess potential threats and vulnerabilities. You will update these matrices based on the latest threat intelligence, ensuring that risk management strategies are aligned with current risks.
• Lead the resolution of recurring systemic issues by conducting thorough root cause analysis.
• Take charge of managing active security incidents, coordinating response efforts, and mitigating ongoing threats.
• Lead disaster recovery efforts during incidents, ensuring that critical systems and data are restored quickly and effectively.
• Collaborate with PSE Engineers to design and optimize backup strategies that ensure data integrity and availability.
• Provide expert-level support to SOC Analysts and Technicians by resolving escalated server and network performance issues.
• Provide expert-level support for cloud infrastructure monitoring and performance challenges.
• Perform on-call duties per Snap Tech after-hours on a rotating schedule.

Qualifications:

• Minimum of 4+ years of experience in network operations, cybersecurity, or a related field.
• Proven expertise in conducting penetration testing, performing security assessments, or managing risk.
• Strong knowledge cloud infrastructures and cloud security.
• Advanced proficiency in network monitoring tools and systems management platforms.
• Proven experience in designing comprehensive backup solutions and implementing Business Continuity (BCP) and Disaster Recovery (DR) plans.
• Extensive experience in implementing advanced EDR, SIEM, vulnerability management, and application control solutions.
• Comprehensive understanding of NIST, CMMC, GDPR, PCI, and other relevant regulatory frameworks and industry standards.
• Demonstrated expertise in leading, participating, or coordinating security incident response efforts.
• Ability to lead complex technical projects and provide mentorship to junior team members.
• CompTIA Cybersecurity Analyst (CySA+) or GIAC Security Essentials (GSEC) or equivalent, well-established security certifications are highly desirable.
• Certifications specific to security vendors, network certifications like CCNA, and cloud infrastructure certifications such as Azure or AWS are highly desirable.

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time, retirement contribution and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.

About Snap Tech IT:

Since 2001, Snap Tech IT has provided tech support to businesses in Atlanta, Phoenix, and San Francisco, and we are growing fast—at a rate of 15 percent year over year. As we expand operations from coast to coast, we have great opportunities for savvy IT professionals. You will join a proven team owned by industry thought leaders who share their IT industry knowledge on the local and national stage. You’ll find them right down the hall, working side-by-side with the rest of the team to build an incredible company. Our goal: to create an environment where people love to work, and to extend that passion to our clients as their trusted IT partner.

The post Security Operations Center (SOC) Engineer appeared first on Snap Tech IT.

Do you feel things move too slowly? Are you looking for opportunities to be the one to solve technical puzzles? Do you appreciate processes and procedures?

Locations: Cumming, GA & Tempe, AZ
Status: Full-Time, Employee
Relevant Work Experience: 5+ Years
Hours: 7:50am-5pm M-F
Salary: $65,000.00 to $85,000.00 / year

If you’re looking to expand your skills and take your IT career to the next level in an environment brimming with opportunity, access to ongoing training & development, and you are process- and procedure-driven to do things the right way…. read on.

We’re looking for a talented, motivated and driven Problem-Solving Machine in the human form of a Network/Systems Administrator to join our team, helping us deliver world-class service to our diverse client base, powered by cutting-edge technology you can get excited about. Apply only if you know how to see the trends and understand the issues to build processes and procedures to get it done right the first time. We want people who look at a job and ask, how can I make it better? And then rise to the challenge when given the chance to do so. We like to say we take the hard right over the easy wrong because that is how effective IT is really done.

This position is for our office located in Cumming, GA and serves clients in Georgia, Arizona, northern California, and nationwide.

We want candidates who:

• Like independent responsibility without micro-management.
• Thrive on complex projects and interesting solutions.
• Are eager to participate in friendly team competitions for certifications and to win prizes.
• Want the opportunity to analyze the data and bring forward the solution.
• Seek to improve their skillset with an eye on future leadership opportunities.
• Like a fast-paced environment where you can really dig into analysis and problem solving.
• Already have a proven track record in IT, preferably as a Managed Service Provider.

Complete the following with your application for priority processing:

Thank you for your interest in the Systems Administrator role at Snap Tech IT. It is important to our culture to engage with new talent and understand how we can best communicate in the interview and provide insight in their employment development. Please click this link and take 7-8 minutes to complete this simple 2 question survey, along with submitting your application. Applicants who complete the survey will be given priority in the interview process. Complete Survey

What will you do?

• Be a subject matter expert providing mentorship for level 1 staff.
• Learn a variety of management systems and suggest improvements to processes.
• Ongoing training for Systems administration, automation, and cybersecurity.
• Handle escalated issues and see them through to resolution.
• Resolve Firewall/Switch/Wireless Issues.
• Resolve Windows Server and Office 365 related issues.
• Handle escalated Windows or Mac workstation issues.
• Maintain an accurate account of time spent on client tickets through detailed ticket notes using our ConnectWise Manage ticketing system.
• Create Standard Operating Procedures, network drawings, and maintain current client documentation within our documentation system IT Glue.
• Primarily work from the office while traveling onsite within Atlanta metro area as required. Any travel outside of the Atlanta metro area will be pre–planned and scheduled accordingly.
• Work with the goal of ensuring smooth operation of the network infrastructure to provide maximum performance and availability for our clients’ users.
• Perform on-call duties per Snap Tech after-hours policy.

Qualifications and Skill Requirements:

• College diploma or university degree in the field of computer science, information sciences, or related field and/or 5 years equivalent work experience.
• Microsoft MCSA, MCSE, or MCITP certifications desired.
• CCNA certification desired.
• Annual renewal/updating of technical certifications where updates are available.
• Exceptional knowledge of computer hardware, including Lenovo and HP.
• Experience with desktop and server operating systems, including all Microsoft solutions.
• Extensive application support experience with ConnectWise and/or Automate a plus (or similar PSA and RMM tools).
• Proven track record of developing and providing Service Level Agreements and service department deliverables.
• Strong understanding of the organization’s goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on listening and questioning with purpose.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment as it relates to cybersecurity.
• Exceptional customer service orientation.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and other computer components.
• Lifting and transporting of moderately heavy objects, such as computers, servers, UPS, and peripherals.
• Valid Driver’s license and reliable method of transportation.

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time, retirement contribution and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.

About Snap Tech IT:

Since 2001, Snap Tech IT has provided tech support to businesses in Atlanta, Phoenix, and San Francisco, and we are growing fast—at a rate of 15 percent year over year. As we expand operations from coast to coast, we have great opportunities for savvy IT professionals.

You will join a proven team owned by industry thought leaders who share their IT industry knowledge on the local and national stage. You’ll find them right down the hall, working side-by-side with the rest of the team to build an incredible company. Our goal: to create an environment where people love to work, and to extend that passion to our clients as their trusted IT partner.

The post System Administrator appeared first on Snap Tech IT.

Are you ready for an opportunity to use your IT skills and consistently grow your knowledge? Is a process driven culture on your list for places to work? If you’re ready to jump into an amazing organization that is looking for people who can deduce the answers, apply now to become a valuable member of the Snap Tech IT team as a Puzzle-Solving IT Professional (AKA Help Desk Technician)!

Apply only if you can solve problems with consistency and document to resolution and appreciate the value of doing things the right way. Because you’ll be a critical part of a team that delivers world-class service to our diverse client base utilizing the latest technology you can get pumped about!

We are actively hiring for this position at any of our office locations:

(Tempe AZ or Cumming GA) to serve clients nationwide.

We want candidates who:

• Thrive on complex projects and interesting solutions.
• Prefer a regular schedule and a relaxed environment.
• Want the opportunity to have a direct impact upon their team and the company.
• Seek to enhance their expertise.
• Already have a proven track record.

Complete the following with your application for priority processing:

Thank you for your interest in the Help Desk Technician role at Snap Tech IT. It is important to our culture to engage with new talent and understand how we can best communicate in the interview and provide insight in their employment development. Please click this link and take 7-8 minutes to complete this simple 2 question survey, along with submitting your application. Applicants who complete the survey will be given priority in the interview process. Complete Survey

What will you do?

• Work as an integral part of our IT support staff, handling new tickets and supporting clients with IT issues or requests, primarily from the office using our RMM tool, ConnectWise Automate, but occasionally traveling onsite as needed – must have valid driver’s license and reliable method of transportation.
• Provide technical triage through client engagement.
• Help define the impact and severity of the issue and determine the best course of action.
• Stage and image new equipment for deployment.
• Engage in ongoing training to improve your skillset.
• Work on the latest in security solutions for antivirus, email filtering, web content filtering, encryption, and mobile device management.
• Help our team identify recurring issues and how to solve them forever.
• Provide technical peer consulting to our team members and work with other departments to ensure customer success.
• Obsess about documenting your work and writing scripts & processes so a problem doesn’t need to be solved repeatedly.
• Create Standard Operating Procedures and maintain current client network documentation within our documentation system, IT Glue.
• Keep busy. Lighter-workload days will be offset by training and proactive tasks to help improve company processes and documentation.
• Perform on-call duties per Snap Tech after-hours on a rotating schedule.

**Certifications in any mix of Microsoft, Cisco, Sophos, LabTech/Automate, ConnectWise, and VMWare are considered a MAJOR PLUS. *

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time, retirement contribution and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance, and customer service requirements, with initial compensation commensurate with relevant experience.

About Snap Tech IT

Since 2001, Snap Tech IT has provided tech support to businesses in Atlanta, Phoenix, and San Francisco, and we are growing fast. As we expand operations from coast to coast, we have great opportunities for savvy IT professionals.

You will join a proven team owned by industry thought leaders who share their IT industry knowledge on the local and national stage. You’ll find them right down the hall, working side-by-side with the rest of the team to build an incredible company. Our goal: to create an environment where people love to work, and to extend that to help our clients become the same.

The post Help Desk Technician appeared first on Snap Tech IT.